Policies

Terms & Conditions

Terms & Conditions


Privacy Policy

Please read these terms and conditions carefully before making a purchase from the seller’s online store. By placing an order, the buyer / purchaser agrees to be bound by these terms and conditions. In these terms and conditions, the seller is being referred to as the “Company” and the buyer/ purchaser as the “Customer”:

 

1. Exchange only–No refunds

• Undelivered Merchandise:

Customer may request an exchange for undelivered merchandise with any product of equal or higher value by paying the price difference, if applicable.

• Delivered Merchandise:

Customer may request an exchange for delivered merchandise within one day of receiving the order, provided that the returned merchandise is in an unused state and in its original packaging. Any price difference for the new item must be paid by the Customer. Shipping fees for the exchange will be charged according to the shipping address.

• Sales and Promotions:

During sales and promotional periods, the Customer may request an exchange within one day from the date of purchase, in accordance with the clauses mentioned above.

2. Risk of Damage

• Customer Responsibility:

Upon completion of the delivery and the Customer’s receipt of the merchandise, the Customer assumes all risks associated with defects or damages to the products. The Company shall not be held liable for any damages occurring subsequent to the Customer’s receipt of the merchandise and the signing of the proof of delivery (POD). It is understood that such damages shall not be eligible for coverage under after-sales services.

3. Non-Receipt of Merchandise

If all the items on the invoice are prepared for delivery and the Customer expresses unwillingness to receive them within 60 days of the date of issuance, the Company retains the right to cancel the invoice. In such instances, we possess the absolute authority to dispose of the merchandise. However, the Customer may utilize store credits to procure alternative item(s) or items comparable to those previously purchased from any branch of our company. Alternatively, if mutually agreed upon, a storage fee equivalent to 2% of the invoice amount will be assessed for each week of storage. This fee must be remitted prior to delivery.

4. Customer Responsibility for Installation

If Customer agrees to receive the merchandise without installation, The Company is not responsible for any damages or defects caused to the merchandise after Customer receives it. The Company is also not responsible for the subsequent installation of the merchandise, as such cases are not covered by after-sales services.

5. Inspection and Delivery

Upon delivery, it is Recipient responsibility to inspect the merchandise thoroughly. Please sign the delivery receipt and make any necessary notes if Recipient notices any issues.

6. Rescheduling Delivery

If the Customer wishes to reschedule the delivery date, they must inform the Company of the new date at least 7 working days in advance by calling Customer Service on: +971 54 2898299

7. Extra Charges

If the merchandise cannot be delivered to the customer’s house due to narrow entrances or high floors, the customer must pay the crane fees

8. Maintenance Guarantee

The Company offers a maintenance guarantee, excluding fabrics, for a period of one year on dining sets, bedrooms, and sofas. This guarantee is valid only after the merchandise has been inspected by a technical specialist from the Company. The maintenance guarantee does not cover the replacement or changing of parts due to breakage, excessive use, or the use of cleaning products harmful to fabric, marble, and wood. Please note that this guarantee does not apply to carpets, mattresses, accessories, and pillows mentioned in the above Terms and Conditions.

 

9. Minimum Purchase for Delivery

The Company does not provide delivery services for purchases amounting to less than 1500 AED. Customers can pick up their merchandise from the showroom or warehouse by coordinating with the customer service agent of the Company at least 3 days in advance.

10. Responsibility for Shipped Merchandise

The Company is not responsible for installation, defects, or damages that occur to the merchandise when it is shipped to a location outside of the initial delivery area.

11. Non-Returnable and Non-Exchangeable Items

Accessories, carpets, and mattresses cannot be returned or exchanged.

 

12. Chandelier Installation and Electrical Work

The company is not responsible for the electrical work related to the installation of chandeliers. If the price of the chandeliers is less than 2500 AED, a fee of 300 AED must be paid for installation, taking into consideration that electrical work on installation site must be finalized in advance.

13. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the applicable laws of United Arab Emirates. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates.

14. Entire Agreement

These terms and conditions constitute the entire agreement between the Company and the Customer regarding the subject matter herein and supersede all prior discussions, negotiations, or agreements, whether written or oral.

15. Severability

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Amendments

The Company reserves the right to amend, modify, or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Company’s website.

By making a purchase from the seller’s online store, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.

We respect your concerns regarding privacy. Daze Furniture is committed to protecting your privacy, to inform you on what information we collect, and how it is used, to deliver quality services.

By accessing the services provided on the website you are agreeing on your data to be collected by certain authorized third party service providers in the manner provided in this Privacy Policy on daze-me.com.

However, in order to fully utilize and benefit from our services, we recommend to accept.

By accepting the Privacy Policy during registration, you specifically consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is combined into and subjected to the terms of the User Agreement.

• Our Responsibility to Protect Your Information

We are committed to protect and overseeing the security of your personal information.
Your data will be treated with strict confidentiality and will only be revealed in situations as
outlined herein. We will handle your data in compliance with relevant laws and regulations,
gathering it for legitimate purposes and ensuring its secure management.

 * Information We Collect

Your personal information may be collected by DAZE in the following cases:
– During the access of the Website.
– When contacting the Company online (through inquiry messages within the Website, customer
service call centers, etc.).
– When participating in various events or promotions held by DAZE.
In the above cases, the Company may collect your personal information, which may include but
is not limited to: Name, Contact Number, Email Address, Location Information, Personal information contained in inquiry messages, Personal information required for participating in events, Address information, Date of birth, Nationality, Website access logs (e.g., IP address, cookies, etc.)

How We Use Your Personal Information

DAZE uses your information for various purposes.

Marketing Activities

– If you provide consent to receive marketing information from DAZE , we may provide
marketing information via phone, text, email, mail, push notifications or other written forms.

 Inquiry-Related Contacts

 We may utilize your personal information to reply to your means of contact, including emails
sent via the Website.

* Website Improvement and Security Reinforcement

 We may utilize your personal information to improve the Website and optimize the Website
content for your computer or mobile devices.
 We may utilize your personal information to ensure that you use the Website in the fastest and
safest manner.

* Destruction of Personal Information.

The Company retains your personal information for a certain period to its internal
policy and applicable laws and regulations. Upon achieving the purpose for processing the
personal information, we shall destroy the information for safety purposes

* Transfer Your Personal Information to a Third Party

Your personal information may be transferred to an affiliate of DAZE and/or a
reliable service partner, in which case such personal information shall be transferred to the
extent as agreed by your prior consent. We value your personal information and shall never
sell or disclose your personal information to a third party for any purpose other than specified
herein.
As a personal information principal, you have the right to the following:
– You may request access to see your personal information.
– You may request correction of your personal information.

 How We Ensure Security of Your Personal Information

The Company manages the personal information collected from you in a safe environment,
protecting it from unauthorized access, disclosure, use, modification, or disposal by
organizations or individuals. The security of your personal information is upheld through the
implementation of suitable managerial, technical, or physical measures. If you establish a
password to access a specific section of the Website, it is important to maintain the
confidentiality of your password and refrain from sharing it with any third party.

The Company uses cookies on the Website, including but not limited to session/permanent
cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this
Website from their computer and informs the Company. Cookies help the
Company identify a customer’s web content preferences, adjust the Website according to
customer preferences, and measure the degree of Website usage.
Once a customer accesses the Website, the Company uses cookies to provide targeted
marketing services, personalized services, and so on, by means such as analyzing frequency of
access, visit time, tracing the customer, and obtaining information on event participation and
frequency of visits. A customer has the option to install cookies. A customer may accept all
cookies or customize few from the browser. However, in the event of refusing the installation of
cookies, there may be a problem in the provision of services.

* Inquiries or Complaints

If you have any inquiry regarding this Privacy Policy or your personal information collected by
the Company, please feel free to contact us through our Customer care department as below.

Customer Service Dep.

920009283
info@daze-me.com

Please read these terms and conditions carefully before making a purchase from the seller’s online store. By placing an order, the buyer / purchaser agrees to be bound by these terms and conditions. In these terms and conditions, the seller is being referred to as the “Company” and the buyer/ purchaser as the “Customer”:

 

1. Exchange only–No refunds

• Undelivered Merchandise:

Customer may request an exchange for undelivered merchandise with any product of equal or higher value by paying the price difference, if applicable.

• Delivered Merchandise:

Customer may request an exchange for delivered merchandise within one day of receiving the order, provided that the returned merchandise is in an unused state and in its original packaging. Any price difference for the new item must be paid by the Customer. Shipping fees for the exchange will be charged according to the shipping address.

• Sales and Promotions:

During sales and promotional periods, the Customer may request an exchange within one day from the date of purchase, in accordance with the clauses mentioned above.

2. Risk of Damage

• Customer Responsibility:

Upon completion of the delivery and the Customer’s receipt of the merchandise, the Customer assumes all risks associated with defects or damages to the products. The Company shall not be held liable for any damages occurring subsequent to the Customer’s receipt of the merchandise and the signing of the proof of delivery (POD). It is understood that such damages shall not be eligible for coverage under after-sales services.

3. Non-Receipt of Merchandise

If all the items on the invoice are prepared for delivery and the Customer expresses unwillingness to receive them within 60 days of the date of issuance, the Company retains the right to cancel the invoice. In such instances, we possess the absolute authority to dispose of the merchandise. However, the Customer may utilize store credits to procure alternative item(s) or items comparable to those previously purchased from any branch of our company. Alternatively, if mutually agreed upon, a storage fee equivalent to 2% of the invoice amount will be assessed for each week of storage. This fee must be remitted prior to delivery.

4. Customer Responsibility for Installation

If Customer agrees to receive the merchandise without installation, The Company is not responsible for any damages or defects caused to the merchandise after Customer receives it. The Company is also not responsible for the subsequent installation of the merchandise, as such cases are not covered by after-sales services.

5. Inspection and Delivery

Upon delivery, it is Recipient responsibility to inspect the merchandise thoroughly. Please sign the delivery receipt and make any necessary notes if Recipient notices any issues.

6. Rescheduling Delivery

If the Customer wishes to reschedule the delivery date, they must inform the Company of the new date at least 7 working days in advance by calling Customer Service on: +971 54 2898299

7. Extra Charges

If the merchandise cannot be delivered to the customer’s house due to narrow entrances or high floors, the customer must pay the crane fees

8. Maintenance Guarantee

The Company offers a maintenance guarantee, excluding fabrics, for a period of one year on dining sets, bedrooms, and sofas. This guarantee is valid only after the merchandise has been inspected by a technical specialist from the Company. The maintenance guarantee does not cover the replacement or changing of parts due to breakage, excessive use, or the use of cleaning products harmful to fabric, marble, and wood. Please note that this guarantee does not apply to carpets, mattresses, accessories, and pillows mentioned in the above Terms and Conditions.

 

9. Minimum Purchase for Delivery

The Company does not provide delivery services for purchases amounting to less than 1500 AED. Customers can pick up their merchandise from the showroom or warehouse by coordinating with the customer service agent of the Company at least 3 days in advance.

10. Responsibility for Shipped Merchandise

The Company is not responsible for installation, defects, or damages that occur to the merchandise when it is shipped to a location outside of the initial delivery area.

11. Non-Returnable and Non-Exchangeable Items

Accessories, carpets, and mattresses cannot be returned or exchanged.

 

12. Chandelier Installation and Electrical Work

The company is not responsible for the electrical work related to the installation of chandeliers. If the price of the chandeliers is less than 2500 AED, a fee of 300 AED must be paid for installation, taking into consideration that electrical work on installation site must be finalized in advance.

13. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the applicable laws of United Arab Emirates. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates.

14. Entire Agreement

These terms and conditions constitute the entire agreement between the Company and the Customer regarding the subject matter herein and supersede all prior discussions, negotiations, or agreements, whether written or oral.

15. Severability

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Amendments

The Company reserves the right to amend, modify, or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Company’s website.

By making a purchase from the seller’s online store, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.

We respect your concerns regarding privacy. Daze Furniture is committed to protecting your privacy, to inform you on what information we collect, and how it is used, to deliver quality services.

By accessing the services provided on the website you are agreeing on your data to be collected by certain authorized third party service providers in the manner provided in this Privacy Policy on daze-me.com.

However, in order to fully utilize and benefit from our services, we recommend to accept.

By accepting the Privacy Policy during registration, you specifically consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is combined into and subjected to the terms of the User Agreement.

• Our Responsibility to Protect Your Information

We are committed to protect and overseeing the security of your personal information.
Your data will be treated with strict confidentiality and will only be revealed in situations as
outlined herein. We will handle your data in compliance with relevant laws and regulations,
gathering it for legitimate purposes and ensuring its secure management.

 * Information We Collect

Your personal information may be collected by DAZE in the following cases:
– During the access of the Website.
– When contacting the Company online (through inquiry messages within the Website, customer
service call centers, etc.).
– When participating in various events or promotions held by DAZE.
In the above cases, the Company may collect your personal information, which may include but
is not limited to: Name, Contact Number, Email Address, Location Information, Personal information contained in inquiry messages, Personal information required for participating in events, Address information, Date of birth, Nationality, Website access logs (e.g., IP address, cookies, etc.)

How We Use Your Personal Information

DAZE uses your information for various purposes.

Marketing Activities

– If you provide consent to receive marketing information from DAZE , we may provide
marketing information via phone, text, email, mail, push notifications or other written forms.

 Inquiry-Related Contacts

 We may utilize your personal information to reply to your means of contact, including emails
sent via the Website.

* Website Improvement and Security Reinforcement

 We may utilize your personal information to improve the Website and optimize the Website
content for your computer or mobile devices.
 We may utilize your personal information to ensure that you use the Website in the fastest and
safest manner.

* Destruction of Personal Information.

The Company retains your personal information for a certain period to its internal
policy and applicable laws and regulations. Upon achieving the purpose for processing the
personal information, we shall destroy the information for safety purposes

* Transfer Your Personal Information to a Third Party

Your personal information may be transferred to an affiliate of DAZE and/or a
reliable service partner, in which case such personal information shall be transferred to the
extent as agreed by your prior consent. We value your personal information and shall never
sell or disclose your personal information to a third party for any purpose other than specified
herein.
As a personal information principal, you have the right to the following:
– You may request access to see your personal information.
– You may request correction of your personal information.

 How We Ensure Security of Your Personal Information

The Company manages the personal information collected from you in a safe environment,
protecting it from unauthorized access, disclosure, use, modification, or disposal by
organizations or individuals. The security of your personal information is upheld through the
implementation of suitable managerial, technical, or physical measures. If you establish a
password to access a specific section of the Website, it is important to maintain the
confidentiality of your password and refrain from sharing it with any third party.

The Company uses cookies on the Website, including but not limited to session/permanent
cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this
Website from their computer and informs the Company. Cookies help the
Company identify a customer’s web content preferences, adjust the Website according to
customer preferences, and measure the degree of Website usage.
Once a customer accesses the Website, the Company uses cookies to provide targeted
marketing services, personalized services, and so on, by means such as analyzing frequency of
access, visit time, tracing the customer, and obtaining information on event participation and
frequency of visits. A customer has the option to install cookies. A customer may accept all
cookies or customize few from the browser. However, in the event of refusing the installation of
cookies, there may be a problem in the provision of services.

* Inquiries or Complaints

If you have any inquiry regarding this Privacy Policy or your personal information collected by
the Company, please feel free to contact us through our Customer care department as below.

Customer Service Dep.

920009283
info@daze-me.com