Terms & Conditions
Introduction
The buyer agrees to adhere to these terms and conditions when purchasing goods. The seller is referred to as “the Company” and the buyer as “the Client” throughout this document.
Returns and Exchanges
1. Undelivered Goods
The Client may exchange undelivered goods for any product of equal or higher value, with any price difference paid by the Client. The exchange period is limited to 7 days from the purchase date.
2. Delivered Goods
Delivered goods are non-returnable and non-exchangeable.
3. Discounts and Promotions
During promotional periods, the Client may exchange undelivered goods within one day of the purchase date, following the terms outlined in Section 1.
Payment Terms
1. Showroom or Warehouse Goods
The Client must pay 100% of the invoice when purchasing accessories or goods available in the showroom or warehouses, before delivery.
2. Ordered Goods
For ordered goods, 50% of the total amount is required as a down payment at the time of booking. The remaining balance must be paid before delivery.
Minimum Purchases and Delivery Service
The Company does not offer delivery services for purchases under IQD 1,000,000.
Clients may collect their goods from the showroom or warehouse, provided they coordinate the pick-up at least three days in advance.
Risk of Damage
The Client assumes all risk upon receipt of the goods. The Company is not liable for any damages occurring after the Client signs the Proof of Delivery (POD). Such damages are not covered by after-sales services.
Failure to Receive Goods
If all goods listed in the invoice are ready for delivery and the Client does not receive them within 30 days of the invoice date, the Company reserves the right to cancel the invoice and dispose of the goods. The Client may use the invoice value to purchase alternative products from any of the Company’s branches. If the Client wishes to extend the storage period, they will be charged 2% of the invoice value per month as storage fees, payable before delivery.
Client Responsibility and Installation
If the Client opts to receive goods without installation, the Company is not responsible for any damage or defects that occur post-delivery. Installation services are not covered by after-sales services in such cases.
Inspection of Goods upon Delivery
The Client is responsible for inspecting goods upon delivery. Any issues must be noted on the delivery receipt at the time of inspection.
Change of Delivery Date
If the Client wishes to change the delivery date, the Company must be informed at least seven working days in advance.
Maintenance Warranty
The Company offers a one-year maintenance warranty on dining rooms, bedrooms, and sofas (excluding fabrics). The warranty is only valid after inspection by the Company’s technician. The warranty does not cover part replacements or damages resulting from breakage, excessive use, or the use of harmful cleaning products on fabrics, marble, or wood. The warranty does not apply to lighting, carpets, mattresses, accessories, or pillows.
Responsibility for Shipped Goods
The Company is not responsible for installation or damages that occur during third-party shipping outside of the primary delivery area. The company is not responsible for the electrical work related to the installation of chandeliers.
Chandelier Installation and Electrical Work
The Company is not responsible for any electrical work required for chandelier installations.
Additional Charges
1. Crane Fees
If goods cannot be delivered to the Client’s home due to narrow entrances or high floors, the Client must cover crane fees.
2. Delivery and Installation
Delivery and installation are free within the governorate where the showroom is located.
Clients outside this area must cover the delivery and installation costs.
3. AutoCAD, 3D Designs & Drawings Fees
AutoCAD and 3D design fees are quoted based on the project’s area and requirements. These fees will be deducted from the total invoice if the purchase is completed. However, they are non-refundable if the purchase is not completed, and the Client is entitled to keep the AutoCAD drawings.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of Iraq.
Any disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the Iraqi courts.
Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the Client and supersede all prior agreements, discussions, or negotiations, whether written or oral.
Amendments
The Company reserves the right to amend or modify these Terms and Conditions at any time, without prior notice. Changes will take effect immediately upon publication on the Company’s website.
Acknowledgment
By making a purchase, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.
Daze Furniture Privacy Policy
We respect your concerns regarding privacy. Daze Furniture is committed to protecting your privacy, to inform you on what information we collect, and how it is used, to deliver quality services.
By accessing the services provided on the website you are agreeing on your data to be collected by certain authorized third party service providers in the manner provided in this Privacy Policy on daze-me.com.
However, in order to fully utilize and benefit from our services, we recommend to accept.
By accepting the Privacy Policy during registration, you specifically consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is combined into and subjected to the terms of the User Agreement.
Our Responsibility to Protect Your Information
We are committed to protect and overseeing the security of your personal information.
Your data will be treated with strict confidentiality and will only be revealed in situations as
outlined herein. We will handle your data in compliance with relevant laws and regulations,
gathering it for legitimate purposes and ensuring its secure management.
* Information We Collect
Your personal information may be collected by DAZE in the following cases:
– During the access of the Website.
– When contacting the Company online (through inquiry messages within the Website, customer
service call centers, etc.).
– When participating in various events or promotions held by DAZE.
In the above cases, the Company may collect your personal information, which may include but
is not limited to: Name, Contact Number, Email Address, Location Information, Personal information contained in inquiry messages, Personal information required for participating in events, Address information, Date of birth, Nationality, Website access logs (e.g., IP address, cookies, etc.)
How We Use Your Personal Information
DAZE uses your information for various purposes.
Marketing Activities
– If you provide consent to receive marketing information from DAZE , we may provide
marketing information via phone, text, email, mail, push notifications or other written forms.
Inquiry-Related Contacts
We may utilize your personal information to reply to your means of contact, including emails
sent via the Website.
* Website Improvement and Security Reinforcement
We may utilize your personal information to improve the Website and optimize the Website
content for your computer or mobile devices.
We may utilize your personal information to ensure that you use the Website in the fastest and
safest manner.
* Destruction of Personal Information.
The Company retains your personal information for a certain period to its internal
policy and applicable laws and regulations. Upon achieving the purpose for processing the
personal information, we shall destroy the information for safety purposes
* Transfer Your Personal Information to a Third Party
Your personal information may be transferred to an affiliate of DAZE and/or a
reliable service partner, in which case such personal information shall be transferred to the
extent as agreed by your prior consent. We value your personal information and shall never
sell or disclose your personal information to a third party for any purpose other than specified
herein.
As a personal information principal, you have the right to the following:
– You may request access to see your personal information.
– You may request correction of your personal information.
How We Ensure Security of Your Personal Information
The Company manages the personal information collected from you in a safe environment,
protecting it from unauthorized access, disclosure, use, modification, or disposal by
organizations or individuals. The security of your personal information is upheld through the
implementation of suitable managerial, technical, or physical measures. If you establish a
password to access a specific section of the Website, it is important to maintain the
confidentiality of your password and refrain from sharing it with any third party.
The Company uses cookies on the Website, including but not limited to session/permanent
cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this
Website from their computer and informs the Company. Cookies help the
Company identify a customer’s web content preferences, adjust the Website according to
customer preferences, and measure the degree of Website usage.
Once a customer accesses the Website, the Company uses cookies to provide targeted
marketing services, personalized services, and so on, by means such as analyzing frequency of
access, visit time, tracing the customer, and obtaining information on event participation and
frequency of visits. A customer has the option to install cookies. A customer may accept all
cookies or customize few from the browser. However, in the event of refusing the installation of
cookies, there may be a problem in the provision of services.
* Inquiries or Complaints
If you have any inquiry regarding this Privacy Policy or your personal information collected by
the Company, please feel free to contact us through our Customer care department as below.
Customer Service Dep.
920009283
info@daze-me.com