الشروط والأحكام
1- Customers may request a return or exchange for merchandise according to the following:
Undelivered merchandise: can be exchanged with any product of equal value or of higher value by paying the price difference if applicable. In case of returns, 10% will be deducted from the invoice or the refunded amount within 14 days, through a bank transfer.
Delivered merchandise: can be exchanged by paying the difference in price (if applicable) within one day of receiving the order, provided that the returned merchandise is in an unused state and in its original packaging.
In case of returns, 10% will be deducted from the invoice or the refunded amount within 14 days, through a bank transfer. Shipping fees will be deducted from the refunded amount and determined according to the address.
During sale and promotions, customers may request a return or exchange within one day from the date of purchase.
2- Customer bears all risks of defect or damage to the products from the time the delivery is completed. The provider shall not be liable for any damages caused after the customer receives the merchandise and signs the proof of delivery (POD), and such damages will not be covered by after-sales services.
3- If all the items on the invoice are ready for delivery and the customer is not willing to receive them within 60 days from the date of its issuance, the company has the right to cancel the invoice and has the absolute right to dispose of the merchandise. The customer may use store credits to purchase any other item, or items similar to the ones previously bought from any branch of the company. Alternatively, after agreeing with the customer, a storage fee equal to 2% of the invoice amount will be charged for each month of storage and must be paid before delivery.
4- If the customer agrees to receive the merchandise without installation, the company is not responsible for any damages or defects caused to the merchandise after the customer receives it, nor is it responsible for the subsequent installation of the merchandise as such cases are not covered by after-sales services.
5- Upon delivery, the recipient inspects the merchandise, signs the delivery receipt, and leaves notes on it, if any.
6- If the customer wants to reschedule the delivery date, the company must be informed of the new date 7 working days earlier.
7- The company offers a maintenance guarantee ,excluding fabrics, for a period of one year on dining sets, bedrooms, and sofas, only after the merchandise has been inspected by a technical specialist of the company. This does not include replacing or changing parts due to breakage, excessive use, or the use of cleaning products harmful to fabric, marble, and wood.
8- In the event of a manufacturing defect or the non-compliance of the merchandise with the invoice, the customer is eligible for a return or exchange and can return them in the same vehicle. This does not include carpets, mattresses, accessories, and pillows.
9- If the merchandise cannot be delivered to the customer’s house due to narrow entrances or high floors, the customer must pay the crane fees.
10- The company does not provide delivery services for purchases amounting to less than 1500 SAR. Customers can pick up their merchandise from the showroom or warehouse by coordinating with the company 3 days in advance.
11- The company is not responsible for the installation, defect, or damage that occurs to the merchandise if it is shipped to any place outside the main location to which it was initially delivered.
12- Accessories, carpets, and mattresses cannot be returned or exchanged.
13- The company is not responsible for the electrical work related to the installation of chandeliers. As for the installation, a fee of 300 SAR must be paid if the price of the chandeliers is less than 2500 SAR.
Daze Furniture Privacy Policy
We respect your concerns regarding privacy. Daze Furniture is committed to protecting your privacy, to inform you on what information we collect, and how it is used, to deliver quality services.
By accessing the services provided on the website you are agreeing on your data to be collected by certain authorized third party service providers in the manner provided in this Privacy Policy on daze-me.com.
However, in order to fully utilize and benefit from our services, we recommend to accept.
By accepting the Privacy Policy during registration, you specifically consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is combined into and subjected to the terms of the User Agreement.
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Our Responsibility to Protect Your Information
We are committed to protect and overseeing the security of your personal information.
Your data will be treated with strict confidentiality and will only be revealed in situations as
outlined herein. We will handle your data in compliance with relevant laws and regulations,
gathering it for legitimate purposes and ensuring its secure management.
* Information We Collect
Your personal information may be collected by DAZE in the following cases:
– During the access of the Website.
– When contacting the Company online (through inquiry messages within the Website, customer
service call centers, etc.).
– When participating in various events or promotions held by DAZE.
In the above cases, the Company may collect your personal information, which may include but
is not limited to: Name, Contact Number, Email Address, Location Information, Personal information contained in inquiry messages, Personal information required for participating in events, Address information, Date of birth, Nationality, Website access logs (e.g., IP address, cookies, etc.)
How We Use Your Personal Information
DAZE uses your information for various purposes.
Marketing Activities
– If you provide consent to receive marketing information from DAZE , we may provide
marketing information via phone, text, email, mail, push notifications or other written forms.
Inquiry-Related Contacts
We may utilize your personal information to reply to your means of contact, including emails
sent via the Website.
* Website Improvement and Security Reinforcement
We may utilize your personal information to improve the Website and optimize the Website
content for your computer or mobile devices.
We may utilize your personal information to ensure that you use the Website in the fastest and
safest manner.
* Destruction of Personal Information.
The Company retains your personal information for a certain period to its internal
policy and applicable laws and regulations. Upon achieving the purpose for processing the
personal information, we shall destroy the information for safety purposes
* Transfer Your Personal Information to a Third Party
Your personal information may be transferred to an affiliate of DAZE and/or a
reliable service partner, in which case such personal information shall be transferred to the
extent as agreed by your prior consent. We value your personal information and shall never
sell or disclose your personal information to a third party for any purpose other than specified
herein.
As a personal information principal, you have the right to the following:
– You may request access to see your personal information.
– You may request correction of your personal information.
How We Ensure Security of Your Personal Information
The Company manages the personal information collected from you in a safe environment,
protecting it from unauthorized access, disclosure, use, modification, or disposal by
organizations or individuals. The security of your personal information is upheld through the
implementation of suitable managerial, technical, or physical measures. If you establish a
password to access a specific section of the Website, it is important to maintain the
confidentiality of your password and refrain from sharing it with any third party.
The Company uses cookies on the Website, including but not limited to session/permanent
cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this
Website from their computer and informs the Company. Cookies help the
Company identify a customer’s web content preferences, adjust the Website according to
customer preferences, and measure the degree of Website usage.
Once a customer accesses the Website, the Company uses cookies to provide targeted
marketing services, personalized services, and so on, by means such as analyzing frequency of
access, visit time, tracing the customer, and obtaining information on event participation and
frequency of visits. A customer has the option to install cookies. A customer may accept all
cookies or customize few from the browser. However, in the event of refusing the installation of
cookies, there may be a problem in the provision of services.
* Inquiries or Complaints
If you have any inquiry regarding this Privacy Policy or your personal information collected by
the Company, please feel free to contact us through our Customer care department as below.
Customer Service Dep.
920009283
info@daze-me.com